Frequently Asked Questions

What is the Conexus Member Panel?

The Conexus Member Panel ("Member Panel" or "Panel") is a community made up of Conexus members who have volunteered to share their opinions, experiences, and feedback. Panel members are invited to participate in surveys, focus groups, and other research opportunities on a range of topics related to their credit union and financial services.

We believe the best insights come directly from our members. By joining the Panel, you can help shape decisions and improve products, services, and member experiences at Conexus.

As a thank you for participating, panel members may be eligible to receive incentives for participating in research activities. Incentives may vary by activity and will be communicated in advance.

Conexus has partnered with Insightrix Research Inc. to manage the online Panel platform and support the day-to-day operation of the Member Panel. Together, we work to gather feedback and better understand the needs and experiences of the members we serve.

Who uses the results and how are they used?

We believe our members' voices should help shape the future of our credit union. Feedback collected through the Member Panel helps Conexus better understand member needs, improve products and services, and enhance the overall member experience.

The insights gathered are used only by Conexus to support business decisions and improve the value we provide to our members. The information collected through the Member Panel will never be sold to third parties or used for external marketing purposes.

What are the benefits of being a member of the Conexus Member Panel?

By joining the Member Panel, you can help shape the future of your credit union. Your feedback helps Conexus better understand member needs, improve products and services, and enhance the overall member experience.

You'll also earn incentives for participating in research activities.

How do I join the Conexus Member Panel?

Joining is easy. Simply click "Register" on the home page and complete your profile. Your profile will include basic information, such as your name, email address, phone number, and other details, to create your account and help match you with relevant surveys, focus groups, and other research opportunities.

Once you’ve completed your profile, you’ll receive an email with a confirmation link. Click the link to verify your registration and activate your account.

About my membership

What are the qualifications to join?

To join the Member Panel, you must:

• Be an active member of Conexus Credit Union, including former Synergy Credit Union and Cornerstone Credit Union members.
• Be 18 years of age or older.

• Have a valid email address, as invitations are sent electronically.
• Agree to the Member Panel Terms and Conditions and Privacy Policy.

• Provide accurate and up-to-date profile information.

What information is required and why?

To get started, we'll ask for some basic contact information and a few questions about you, such as your age, location, household composition, banking habits, and other background details. This helps us create your profile and match you with research opportunities that may be a good fit.

We also use this information to better understand the views of different groups of members. Any analysis is done using combined results, and your personal information is never shared with others.

How will my information be protected?

Conexus and Insightrix are committed to protecting your personal information. We use safeguards that meet industry standards to help keep your information secure and prevent unauthorized access, loss, or misuse.

Access to your personal information is limited to authorized staff who need it to operate and support the Member Panel. We treat your information with care and maintain strict standards for privacy.

Will my responses remain confidential?

Yes. Responses are analyzed in combination with those of other Panel members. Individual responses are not used in a way that personally identifies members unless you are specifically informed otherwise and provide your consent.

How do I update my profile information?

Your email address is your primary identifier. If you need to update it, simply log in using your current (old) email address. Once logged in, click on "Account Information" in the top navigation bar and select "My Details." From there, you will be taken to a page where you can update your email address as well as other profile information. Be sure to click "Submit" after making any changes to ensure they are saved.

To update other profile details go to "Account Information" and click on "User Profile." This section contains the profile you completed when you first joined the panel and will always be available for you to update your information. After making your changes, be sure to complete and submit to ensure your updated details are properly saved to your account.

Keeping your information up to date ensures you continue receiving relevant opportunities and updates. If you need help, please contact us at .

Participation and Rewards

How do I participate?

Participating is easy. When a research opportunity is available, you'll receive an email invitation with details about the activity, including what it involves, how long it will take, and any incentive that may be available. 

Simply click the link in the invitation to get started. You can also log in to the portal at any time to view and participate in available surveys, focus groups, and other research opportunities. Additional details and instructions will be provided for each activity.

How are members selected and how many research activities will I be invited to?

When you complete your profile and share information about yourself, we use that information to invite you to research opportunities that match your profile. We encourage you to take part in all research activities for which you are eligible. However, your participation is completely voluntary.  

How much time does it take to participate?

Participation is flexible and completely voluntary. Most research activities such as surveys or polls take only a few minutes to complete, although some opportunities, such as focus groups or interviews, may take longer. The estimated time commitment will always be provided before you participate.

Is participation mandatory?

No. Participation in the Conexus Member Panel is completely voluntary. You can choose which research opportunities you would like to participate in and may decline any invitation.

How do Rewards Points work?

When a research opportunity is available, you will receive an email with details about the activity, including the estimated time commitment and any incentive that may be earned for participating.

The incentive will vary depending on the type of research activity and the amount of time required to participate.

Here are the steps you should follow to view and cash out your Conexus points:

• Log into https://panel.conexus.ca. To log in, you need to use the email address and password you chose during registration.
• Next, click on “Rewards” on the menu. This will open a page that indicates total points, and you need a minimum of 200 points to be able to cash out. 
• If you are eligible to redeem your points, follow the instructions page. Select the amount of points you wish to redeem for an eTransfer. 
• Please allow 10 business days from the date of redemption for your transfer to arrive. Reward point redemptions will be processed on a weekly basis. 

How many Reward Points do I need to redeem for an eTransfer?

The minimum number of Reward Points needed to redeem for cash is 200 ($20 in value).

If I redeem my Reward Points for cash, how will I get my money?

Once you redeem your Reward Points for cash, we will send you a a mobile e-transfer can be sent if that was your preferred option to receive your payment.

How often is my Reward Points balance updated?

In most cases, Reward Points are added to your account shortly after you complete a research activity. If your points don't appear immediately, please allow a few minutes for your account to update.

If you have any questions or concerns about your Reward Points, please contact the Panel Manager at https://panel.conexus.ca/contactus and we'll be happy to assist you. 

Do points expire?

You can continue to collect Reward Points for as long as you remain a member of the Panel.

Other membership and technical issues

Why am I not receiving invitations?

Surveys, focus groups, and other research opportunities are sent by email when they become available and match your profile.

To help ensure our emails reach your inbox, add research@panel.conexus.ca to your safe sender list.

You can also log in to the Conexus Member Panel at any time to see if there are any opportunities available to you. Simply visit https://panel.conexus.ca, navigate to "Surveys", and select "Available Surveys." 

Keep in mind that invitations are sent based on the needs of each research activity, so you may not receive invitations for every opportunity. Keeping your profile information up to date helps us match you with relevant research activities.

What if I have technical difficulties?

If you experience any technical issues, please contact us at https://panel.conexus.ca/contactus. To help us assist you more quickly, include the name of the study in your message. You can find the study name in your invitation email. Please also provide a brief description of the issue you encountered.

I logged into the member page, but there are no open opportunities.

When new research opportunities are available for you, you'll receive an email invitation. Available opportunities may also appear in your Conexus Member Panel account under the "Surveys" section.

If you don't see any opportunities listed, it may mean you've already completed those available to you or there are currently no opportunities that match your profile.

Where do I go if I have forgotten my password?

Click on the "Reset Password" link and provide the email you used to register. An email with a link for you to reset your password will be sent to you within a few minutes.

How can I opt out?

Participation in the Conexus Member Panel is completely voluntary. If you no longer wish to be a member, you can unsubscribe at any time by contacting us at https://panel.conexus.ca/contactus.

You may also unsubscribe directly through the Member Panel by clicking here (while logged in). 

Once your membership has ended, you will no longer receive invitations to participate in research activities, and any unclaimed incentives remaining in your account will be forfeited.